Shipping & Returns

General Shipping Information

  • Nalu Ships worldwide with DHL express 
  • You will receive your order within 3 to 5 business days after receipt of order.
  • As soon as your order is on its way to you, you will receive a separate shipping confirmation by e-mail.
  • You will have the option to track your order 

Shipping Fees

  • Nalu contributes a fraction of profit to our customers' shipment fees in order to make prices more affordable.
  • Shipping prices are based on your country and location and weight 
  • Shipping prices do not include import duties and/or VAT and/or GST.

Estimated Rates 

These are the estimated rates for our most popular countries. If you don't see your country, simply refer to your continent as a price reference. Prices are based on weight, so depending on the size of your cart these rates may fluctuate at checkout.

Continent  Country Delivery Time Rates Starting From 
Asia Bali  1 business day FREE
Asia  Indonesia 1 - 3 business days $9.95
Asia Singapore 1 - 3 business days $9.95
Asia Japan 2 - 4 business days $11.50
Oceania Australia 3 - 5 business days $12.95
North America  United States 3 - 5 business days $14.95
North America Canada 3 - 5 business days $14.95
South Asia India  3 - 5 business days $17.95
Europe  All Countries 3 - 5 business days $18.95
South America Brazil 3 - 5 business days $24.50 
Africa All Countries 4 - 7 business days $29.95

Return Policy 

All sales are final, and the Company does not offer any money-back guarantees. You will not be entitled to a refund for any purchase under any circumstances. We do not accept any returns due to you choosing the wrong size. We do not accept any returns due to custom duties, foreign taxes or other fees which may be enforced by the importing country.

Import Taxes: Duty Fees and/or VAT (value added tax)

  • Nalu covers export taxes, however additional import taxes may apply when importing to certain countries 
  • Duties, taxes and VAT vary from country to country and are uncontrollable by Nalu

We have been informed that the countries listed below are charging higher taxes, import duties and/or handling fees for values over $25- $40.

1. UK
2. France
3. Portugal
4. Brazil
5. Austria
6. Canada
7. Spain

We apologize in advance for the inconvenience of these extra fees.
Unfortunately these fees are implemented by government as per individual policies and regulations which are out of the control of our company.

Thank you for your understanding on this matter.

Remote Area Deliveries

    In the unlikely case of a 'remote area delivery', additional costs may apply. This is when DHL classifies a zip code as remote, and harder to get to. In these cases, DHL charges additional processing fees which will be the consumers responsibility to pay. 

      Terms & Conditions

      NALU supplies products listed on the NALU, and NALU websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

      The Terms and Conditions apply to your use of any NALU website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

      We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

      The headings in these Conditions are for convenience only and shall not affect their interpretation.

      We recommend that you print and keep a copy of these Terms and Conditions for your future reference...