General Shipping Information
- Nalu Ships worldwide with DHL express
- You will receive your order within 3 to 5 business days after receipt of order.
- As soon as your order is on its way to you, you will receive a separate shipping confirmation by e-mail.
- You will have the option to track your order
Shipping Fees
- Nalu contributes a fraction of profit to our customers' shipment fees in order to make prices more affordable.
- Shipping prices are based on your country and location and weight
- Shipping prices do not include import duties and/or VAT and/or GST.
Estimated Rates
These are the estimated rates for our most popular countries. If you don't see your country, simply refer to your continent as a price reference. Prices are based on weight, so depending on the size of your cart these rates may fluctuate at checkout.
| Continent | Country | Delivery Time | Rates Starting From |
| Asia | Bali | 1 business day | FREE |
| Asia | Indonesia | 1 - 3 business days | $9.95 |
| Asia | Singapore | 1 - 3 business days | $9.95 |
| Asia | Japan | 2 - 4 business days | $11.50 |
| Oceania | Australia | 3 - 5 business days | $12.95 |
| North America | United States | 3 - 5 business days | $14.95 |
| North America | Canada | 3 - 5 business days | $14.95 |
| South Asia | India | 3 - 5 business days | $17.95 |
| Europe | All Countries | 3 - 5 business days | $18.95 |
| South America | Brazil | 3 - 5 business days | $24.50 |
| Africa | All Countries | 4 - 7 business days | $29.95 |
Return Policy
All sales are final, and the Company does not offer any money-back guarantees. You will not be entitled to a refund for any purchase under any circumstances. We do not accept any returns due to you choosing the wrong size. We do not accept any returns due to custom duties, foreign taxes or other fees which may be enforced by the importing country.
Import Taxes: Duty Fees and/or VAT (value added tax)
- Nalu covers export taxes, however additional import taxes may apply when importing to certain countries
- Duties, taxes and VAT vary from country to country and are uncontrollable by Nalu
We have been informed that the countries listed below are charging higher taxes, import duties and/or handling fees for values over $25- $40.
1. UK
2. France
3. Portugal
4. Brazil
5. Austria
6. Canada
7. Spain
We apologize in advance for the inconvenience of these extra fees.
Unfortunately these fees are implemented by government as per individual policies and regulations which are out of the control of our company.
Thank you for your understanding on this matter.
Remote Area Deliveries
In the unlikely case of a 'remote area delivery', additional costs may apply. This is when DHL classifies a zip code as remote, and harder to get to. In these cases, DHL charges additional processing fees which will be the consumers responsibility to pay.